Cancellation & Exchange Policies

At Verve Vogue, we strive to ensure that our customers have a smooth and satisfying shopping experience. If you need to cancel your order or exchange a product, please review the details of our policy below.

1. Order Cancellation

  1.1 Cancelling Before Dispatch

• You can cancel your order before it is dispatched for delivery. To cancel an order, please contact us at info@vervevogue.co.in or call us at +91 8981 051 101 with your order details.
• Once the order has been successfully canceled, you will receive a confirmation email, and a refund will be processed to your original payment method within [insert refund timeframe, e.g., 5-7 business days].

   1.2 Cancelling After Dispatch

• Once your order has been dispatched, it cannot be canceled. However, you can request a return after receiving the product by following our Returns Policy.

   1.3 Cash on Delivery (COD) Orders

• For COD orders, if you wish to cancel, please inform us as soon as possible before dispatch. Once dispatched, COD orders cannot be canceled.
• Repeated cancellations of COD orders may result in restrictions on future orders.

2. Product Exchange

At Verve Vogue, we want you to love your purchase. If you’re not completely satisfied, you can request an exchange. The following conditions apply:

      2.1 Conditions for Exchange

• • Eligibility: You can request an exchange within 15 days of receiving your order.
  • Product Condition: The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
  • Exchange Availability: We will attempt to exchange the item with the same product in a different size or color, depending on availability. If the requested product is out of stock, we may offer a store credit or a full refund.

      2.2 How to Request an Exchange

• • To initiate an exchange, please contact our customer support team at info@vervevogue.co.in or +91 8981 051 101 with your order number and exchange request details.
  • Once the exchange is approved, we will arrange for the product to be collected from your address, or we may request you to ship it back to us, depending on your location.

      2.3 Exchange Processing Time

• • Exchanges are typically processed within 5-7 business days from the date we receive the product in its original condition.
  • If an exchange is not possible due to stock limitations, we will notify you and provide a store credit or refund.

3. Non-Exchangeable Items

Certain products are not eligible for exchange, including:

• • Items marked as “Final Sale” or “Non-Returnable.”
  • Any product that shows signs of use, wear, or damage.
  • Customized or personalized items, unless there is a manufacturing defect.

Please ensure you check the product details before making your purchase to avoid any inconvenience.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@vervevogue.co.in with photos of the damage and your order details. We will arrange for a replacement or refund based on your preference.

• • Damaged or defective items must be reported within [insert timeframe, e.g., 48 hours] of delivery.
  • We will cover the shipping costs for returning and replacing the damaged or defective product.

5. Exchange Shipping Costs

• • For Eligible Exchanges: If the exchange is due to an error on our part (e.g., wrong size or product), we will cover all shipping costs.
  • For Other Exchanges: If you are exchanging for a different size, color, or preference, the shipping cost for sending the item back will be the responsibility of the customer. We will cover the cost of shipping the exchanged item back to you.

6. Contact Us

If you have any questions regarding our Cancellation & Exchange Policy, please feel free to contact us:

• • Email: info@vervevogue.co.in
  • Phone: +91 8981 051 101
  • Customer Support Hours: Mon to Fri – 10am to 5pm